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Thought of the moment…

Published on April 13, 2011 By

Do you have customers or clients? Definition time. Customer: A person who purchases a commodity or service Client: A person who is under the protection of another. What are your thoughts on this? Later… Randy Bookmark It Hide Sites $$(‘div.d261′).each( function(e) { e.visualEffect(‘slide_up’,{duration:0.5}) });

The Ugly Truth About Lost Customers

Published on April 5, 2010 By

  The cost of a lost customer is much more than most business owners realize. And their employees don’t care – because there is always another customer… or is there? When you lose a customer because of a bad experience, the rule of thumb is that they will tell 11 people about their bad experience. [...]